VERMA, R. K.; KUMARI, N. Generative AI as a Tool for Enhancing Customer Relationship Management Automation and Personalization Techniques. International Journal of Responsible Artificial Intelligence, [S. l.], v. 13, n. 9, p. 1–8, 2023. Disponível em: http://neuralslate.com/index.php/Journal-of-Responsible-AI/article/view/66. Acesso em: 19 sep. 2024.